Support
Teleservice platform
Support
Teleservice platform
Opsyre has its own tele-service platform (support, hotline, …) providing different levels of support.
The OPSYRE IT support service handles the processing and the resolution of incidents by providing answers adapted to the needs of our customers and respecting our Quality of Service, according to the following methodologies :
Analyze, translate and formulate a user need into feasibility studies
Deploy software remotely
Train and advise users in their area of expertise
Identify and diagnose a malfunction, a breakdown, the defect of a material, an equipment, an anomaly of a system, specific to its field of activity
Install, configure, set up a system, a component, a workstation
Maintain and repair a materiel, an equipment, installation and / or system related to his business
Plan and coordinate works and / or interventions (maintenance, maintenance and / or installation of materials, tools, equipment, systems …)
Reformulate a request (information, intelligence, etc.) and summarize the key points, summarize them
Use equipment, diagnostic tools, work and / or control specific to his business
A project ? A demand ?
To know our offers in details do not hesitate to contact us.